Sylvia Scott joined Elm Court in 2022 as Property Manager, bringing nearly 20 years of experience in property management to the 88-unit affordable senior community. She oversees day-to-day operations with a focus on resident well-being, regulatory compliance, and efficient facility management. Her responsibilities include supporting residents, submitting monthly Housing Assistance Program (HAP) reports to help eligible residents receive rental vouchers, managing recertifications for residents with recent income changes, coordinating with vendors and maintenance staff, and collaborating closely with Princeton Community Housing’s on-site social services manager.

Each day begins with careful attention to residents’ needs— whether listening to overnight voicemails or speaking directly with individuals to understand their concerns. She finds deep meaning in building relationships with senior residents aging in place and notices when there are changes in behavior. “They have stories and so much to share,” she says. “Sometimes, we’re the only relationship they have. They look to us like family.” She also values and encourages resident feedback, most recently sharing their appreciation for newer and more sustainable lighting, which now allows them to enjoy outdoor spaces later into the evening.

In addition to serving current residents, Sylvia plays a key role in working with new applicants. She maintains the waiting list, verifies eligibility, and ensures compliance with affordable housing regulations. Her work in this area has offered unique insight into the challenges seniors face, particularly when an affordable apartment for seniors is in limited supply. “Years ago, the waiting list wasn’t so long,” she explains. “Now, when I call some seniors, they may have passed away, become physically unable to move, or simply lack the support to relocate. That’s something unique to working with older adults.”

What drives Sylvia most is her desire to make people feel at home. She sees her role not just as a job, but as a daily opportunity to offer connection, stability, and kindness. “Though the work with a senior population can be more time-consuming than with other adults, it is a joy when residents are happy and you’re able to fulfill their needs,” she explains. “We work together to find what works.”